Operations Manager (Customer Service)

HRK SSC/BPO specializes in recruiting specialists, managers and directors for shared services centers. We support leaders in acquiring professionals with experience in the field of accounting, finance, customer service, HR, logistics and IT. By partnering with leading companies in the SSC / BPO sector, our Candidates may be presented the most attractive offers that are tailored to their qualifications and expectations. The team acts within the framework of HRK S.A., one of the HR management consulting organizations in Poland. We offer recruitment services, assessment and development of employee potential, employer branding, career path building, as well as salary and personnel administration (HRK Payroll Consulting). Our offices are located in Warsaw, Cracow, Poznań, Katowice, Wrocław, Łódź and Gdynia.

For our Client, a dynamically growing operation centre in Cracow we are looking for candidates who are willing to apply for the position of Operations Manager (Customer Service).

Operations Manager (Customer Service)


  • Managing, motivating and developing Team Leaders
  • Managing recruitment and succession planning for the teams in line with budget
  • Organizing monthly staff meetings, regular feedback sessions to staff, twice yearly appraisals, improvement brainstorming and reviews strong industrial training induction for new staff, succession planning and career development
  • Ensuring operational excellence, coordinating  innovations and process stabilization for the department
  • Ensuring processes’ efficiency and  time management of the Fund Services department
  • Ensuring adherence to legacy location requests and instructions
  • Liaising with senior legacy location management on an on-going basis and act as their key point of contact
  • Monitoring KPI’s and KRI’s


  • 5 years’ experience in alternative customer service industry with a minimum  3 years on managerial position 
  • Proven experience in managing of multiple teams across different processes
  • Fluency in written and spoken English
  • Proven track record of work in customer service industry
  • Excellent communication and interpersonal skills
  • Ability to manage, motivate and develop multiple team
  • Strong time management and organisational habits 


  • Opportunities of individual growth in multinational compan
  • Excellent work location and atmosphere in working place
  • Comprehensive social benefit package as well as training and development


"If you are interested in the above offer, please click Apply. This is tantamount to a consent given to HRK S.A. in terms of processing your personal data and entering it to a database of HRK S.A., with its registered seat in Warsaw, Plac Bankowy 2, for the needs of being presented employment offers, in accordance with the provisions of the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws of 2002. No. 101, pos. 926 as further amended) as well as acknowledging that you have the right to view and correct data."



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